December 2007
National Indicator 14 – avoidable contact – this was the first draft!
Measure for measure – a look at metrics internationally
World Wide Web Consortium – some new reports
January 2008
Satisfaction Canadian Style – a look at some of the excellent Canadian work
Satisfaction is high on the agenda – publications from the LGA, NCC and New Statesman
Irish Lessons – a report from Ireland
February 2008
NI14 – the drama continues – version 2 of the draft national standard!
March 2008
NI14 version 3 and a homage to Catalonia – NI14 version 3 and a report back from a Spanish-flavoured conference
Wanting what the customer wants – NWEGG report on citizen need
Public Value, Social Capital & other fun metrics – a trawl through the terminology!
Customer Unfocused – excellent Richter & Cornford paper
Delivering Efficiency – a new DCLG report
April 2008
Is there a public service ethic? Some academic views
Great E-mancipator survey as PDF – for those who can’t Google!
Customer Need and Public Service – philosophy gets dragged in!
A Theory of Parsimonious E-government Management – the theory!
14th April 1865 – why and what the Great Emancipator
Annual Research Report – what it says on the label!
Feeding back – from the launch of the SURVEY
History repeating itself – my abstract for Ethicomp 2008 at Mantua, Italy
Satisfaction? responding to Pete – a dialogue develops
Re: Pete but not a repeat – a response to a comment
E-government bulletin – a piece published in the same communication
May 2008
Public value and satisfaction – Mark H Moore
Channel migration – response to another comment
Targets, metrics and dissatisfaction – what happens when citizens aren’t happy?
Initial feedback to Great E-mancipator survey – a summary!
Systems thinking, control charts and philosophy – more philosophy and history
A summary of some recent posts on the UK e-democracy network – what it says
June 2008
Why government IT fails – a link to an article
Change and channels – a comment from Glyn Evans
Satisfaction – another meeting
Customer insight – an online conference – with the Cabinet Office
Systems thinking, balanced scorecards and satisfaction – they can work together
Scorecards, systems, Canada and Australia – examining thinking
Customer What? – a debate with cabinet Office
Old Whine in New Bottles – picking up on PINpoint from the IPF
Feedback from Brendan – a blogger at the IPF
Yardsticking! – better than benchmarks
July 2008
Computer Weekly blog awards – I’m shortlisted!
NI14 Guidance released – from the IDeA
NI14 – the new moneypit for suppliers
Tail wagging dog – another go at NI14
Bread and circuses – customers versus citizens
Some of July’s literature findings
Customer first! – findings on NI14 from the north east
A month by month guide to what’s been blogged – THIS!
August 2008
IDeA NI14 Guidance and GovMetric
Channel usage and strategy – updating my thoughts!
Customer insight guidance – whats happening at the IDeA
Semantics, semiotics and sophistry – having been told once too many times ‘its all semantics.’
Citizen oriented architecture – A new name for the model!
Which community – which communities are you a member of in your neighbourhood?
Computer Weekly blog awards – the sad news…
Inclusive transformation – a report from EURIM sounds positive!
September 2008
Researching Local Government, Web 2.0 and Service-oriented architecture – the future (perhaps?)
Conference call! – presenting research in London
The Invisible Hand? – mashups or intelligent agents?
Further feedback to the invisible hand – some comments!
Between rocks and hard places – invisible hand versus data security
The Public Office – a new Whitehall novelty
Rock on Canada – reading Canadian e-government
So, what’s the vision? – employing experience
Measuring what matters! – Australia adopts the Canadian CMT
The ‘invisible hand’ writes on… – more thoughts on XML and its uses
October 2008
Social inclusion and digital exclusion – a European report on English e-government
Promises, pledges and satisfaction – debating some more options
A history lesson! – looking back to a forecast from 2000…
The Bandwagon Effect – consumerism’s effect on service delivery!
Some questions about anchoring expectations – how do we measure the gap?
I before E – systems thinking and digital inclusion
Who is doing what in local government – is the network joined up?
Another model, but flawed – the Chester model
What do we do about sharing data? – the Conservative manifesto…
November 2008
Scotland seeks satisfaction – citizen satisfaction, the Scot’s approach
London calling! Revisiting NI14 – a report from Tower 08.5
Getting to Gemba – resorting to systems thinking
Getting egged on! – Report from the EiP conference
Satisfaction counts! – a newly discovered software supplier (and in the UK).
California dreaming – an interesting paper from the USA
Viewing the market – a brief look at system suppliers
Sayonara satisfaction – a link to another blog’s visit to an amazing Japanese company
Going critical! – Heidegger meets the IDeA
Being insightful – a very brief review of the ‘insight’ report
December 2008
Citizen Engagement Exchange – a revision of the model
NI14 back in the news? – some recent research
Citizen or consumer – command & control? – David Marquand revisited
NI 14 Paying the piper – more stuff on NI14!
Activity based recharging – are we economic with the economics?
Gartner – right again! More on metrics and engagement.
News from the USA – the Federal Web Managers’ white paper
NI14 – update to the guidance – 2 page update from the CabO
Wise words from Oz – A new Australian e-government report
Why bother? – a look back at the research
January 2009
How NOT to use feedback! Why the Minister is wrong.
East or west, no-one answers! A report from China
Having second thoughts! In support of Goodhart’s Law
Honesty is the best policy! Statistics in the news
Au Revoir NPM – A paper by Michael Duggett
Co-production – a report from Compass
Co-production – part 2 – an article in the latest Public Money & Management
Behind the Vanguard – a new essay from Prof. John Seddon
What have I just been saying? a recent academic paper from Surrey
Accentuate the positive! the latest Accenture report
February 2009
Digital Britain – a new report from DCMS and BERR
The power of information – latest news from Steinberg, Vanguard, et al
A good moan – a new piece on mycustomer.com
S*d it! – a slave to the Internet
Happy birthday – an homage to Charles & Abraham
Get real Read! – Government IT gets it in the neck, again.
Oysters and pearls – creative dissatisfaction
World Wide Web Consortium – news from nowhere
A new job? – a vacancy at Whitehall
Making contact with NI14 – update on the research and an online debate
March 2009
I Googled ‘twitter’ and ‘e-government’ – and found enlightenment, well almost!
Why don’t you listen? Two newish publications.
Web 2, yoof and snouts in the trough – how not to do new media
Paper in the pipeline – new research paper on its way
A paradox we can’t work with? An interesting academic editorial
The many angles of multichannel service – looking at an option from MyCustomer.com
New thinking – reading Gerry McGovern’s latest newsletter
Triumph of the will – the model and some papers from ‘clicktools‘
Complaining culture – turning complaints into an artform
Get Carter – Ofcom versus Digital Britain
Andrea strikes again – EU blue sky thinking
Laddering Participation – forty years on
April 2009
Social s(t)igma – another idea on MyCustomer.com
What is e-government for? – Is is just a channel or are we wanting to engage?
Evidence base – latest Gerry McGovern blog
Get satisfaction – more on satisfaction and pledges
Good complaint handling – a ‘how to’ guide
Great Emancipator II – the second annual survey
publicexperience – had a bad one?
You can’t win! – MP slags off DVLA
A private sector experience – what we learnt on our holiday
Operational efficiency – what can we read into the Treasury report?
May 2009
What I’d expected – initial results from the survey
Need and satisfaction – news from Chorley
No place to be – the value of the Place survey?
How to complain – another personal experience
Off target – lots of moans about target regimes
Good Planning – what makes a good planning web site?
Guidance & metrics – still not a lot of deep thinking…
NI14 – the latest! IDeA keep us posted
Complaining again – advice about complaints
Citizen-consumers – digging in the library
June 2009
Expenses anyone? – a role for e-government
Researchers in the dark – Parity in the press
More on Parity – the report in the flesh
What shall we do? – a view from the week’s events
How many visitors? – discussing web site stats
Digital self-exclusion – a new Ofcom report by Mori
Getting overfocused on the tools – wasting money?
Don’t count on empowerment – a report from the CLG
Watmore’s wisdom – last words from the former CIO
The Final Report – from Carter
July 2009
Return to Canada – after a trip to ECEG2009
The Tory Take – considering things after an election
Web 2.0 and benchmarking – more from Gartner
Channel accounting – can we have a cost per channel?
Contrasting opinions – Who is right about Post Offices?
Listening to the front line – a new report from the Cabinet Office
Metrified – GovMetric go public
Getting Techie – listening to Tim Berners-Lee
World Class – yet another Cabinet Office report…
New blogger on the street! John Suffolk joins the crowd
August 2009
Consuming ourselves – another McKinsey report starts some thinking
Service quality and efficiency – MP’s ask questions, again…
Citizenomics – comparing costs and productivity
Interim survey results – NI14 rather wasted on us
Measuring the email mountain – Considering the President’s inbox
Developing e-government – advice from India
Foresight – a new report on the US
Optimization Techniques – how customers measure
Analysis Paralysis – IBM’s latest idea
Electronic government costs – in N.Ireland
September 2009
Effect of central on local – Is this what the CLG wants to hear?
Mistaken conclusions – Demos barking up a wrong tree?
Follow the leader – new report from the Sunningdale Institute
Channel Strategy – news and views from the Cabinet Office
In these hard times – looking at the Tory alternative
E-government dependencies – To Web 2.0 or not
Another survey – this one from the Oxford Internet Institute
US government web sites – a up-to-the-minute study
Why we need to involve the “local” end users – not just “other” cultures
October 2009
Engaged in the USA – some ways to approach citizens
Blogging about other bloggers’ blogs – some lessons from history
E-governancing – why Accenture agree with this blogger!
Will e-government be different? – back to the academic literature on e-government
Minister for e-government – Angela’s back!
Digital conclusion – Martha’s report
Beatcounters – beancounters getting it wrong?
User-centred approaches to e-Government – latest from the OECD
Public service? – it’s a culture thing!
November 2009
Disinfecting the swamp – thinking about “open gov”
Foressing the future – the Q3 report from Foresee
Analogues of service – Kevin Carey in GC Magazine
Citizen Issues – asking them what they think of service?
Reasons to be cheerful – G2010 in the news
Jobcentre + A qualitative analysis of the dole offices
E-Parliament – will it be virtually any better?
E-government back in the news! – Malmo in the news
Benchmarking the mire – Dissing Capgemini
Happiness – is it the same as satisfaction?
December 2009
Back to academy – Papers by Winner and Hirschman
Open strategy – leaking a leaked leak
Don’t get carried away – liberating the UK’s mapping data?
Frontline first – new website/report from the Cabinet Office
Governing IT – a report from the Institute for Government
Looking east – a report from Booz
E-democracy – e-government: e-democracy or e-deliberation
NDL – the sixth NDL-Metascybe integration and CRM report
Co-production again – a new report from NESTA
Measuring Social Media – looking at a few methods
January 2010
Gov 2.0 again – a Christmas message from Andrea di Maio
The case is adjourned – Philip Virgo’s blog
Social media analytics – Avinash Kaushik’s thoughts on them
Going native – what to do with social media natives?
A new start – picking on Deloitte!
Improving service – Socitm’s turn to be picked on!
Benchmarking the nations – what’s the point?
Zettabytes – how Americans consume information
Going continental – Pan-European E-services
The final edition? – Government ICT Strategy
February 2010
Social Media News – it’s there on the news stands
Satisfaction levels out – the latest Foresee report
Social media as a channel – a report from Right Now
Accountability – a report from Localis
The engagement ethic – a report from the Innovation Unit
Passive democracy – The Hansard Society considers social media
New Horizons – when is e-government achieved?
Transparency – web site transparency equates to trust in government?
Low usage of e-services – a tale from Korea
Smarter public services – IBM advertises in New Statesman!
March 2010
Crossroads – where we’re at with e-democracy
Digital participation – following on from Digital Britain
Poor relations – broadband coverage in USA not dissimilar to UK
Community work – a report from PwC and the IPPR
Democratic participation – An academic view of e-participation in the EU.
Varieties of Participation – a paper by Fung
What really matters – another Accenture report
Tailored technology – thoughts from CIO’s in the USA
Social mediating – another report from NESTA
Focus not thrills – Andrea di Maio and Martha Lane Fox
Cultural shift – Ipsos MORI and the new Total Place report
A week in politics – burying NI14 and resurrecting the E-government Unit?
April 2010
April fool – wondering who Sir Peter is working for now?
NI14 is dead, long live parsimony! – promoting the model
Staring across the pond – comparative US and UK views
Be my muse – pondering automated social media and Gov 2.0
The twittering parties – Hansard Society and Sitemorse publications
Web (ab)users – some thoughts on usability and accessibility
Lost in Spain – literally!
E-government and sex – first report about Ethicomp 2010
E-government and the volcano – could e-government have made life easier?
Keeping mum – social media and the election
E-government united – the UN report finally appears
May 2010
Efficiency savings – another doubter
What’s the use of benchmarks – Pew Internet survey
What’s the use of satisfaction – Foresee compared with Pew
E-election mania – what next ID cards for voting?
Semantic, semantics – Pew report on the semantic web
Multi-channel engagement – a Belgian academic revelation
Multi-channel engagement – Part 2 – Some studies from the Netherlands
Multi-channel engagement – Part 3 – Recent research from Sweden
Good government – Local, central and open
Europe calling! – A Digital Agenda for Europe
To the e-barricades! – EDEM10 conference opinions
Voice of the Customer – measuring Gov 2.0 buzz
Who leads Gov 2.0 – A question from David Osimo
June 2010
Horses for courses – Andrea’s visit to the World Congress
Adios CAA – Good riddance to poor measures
The paradigm trap – research from Malaysia
Researching digital government – an aid to researchers
UN-decided – the 2012 UN e-government survey
Opening the vaults – the coalition’s approach to open data
Scots wae hae – Scotland launches citizen satisfaction measuring
Not bovvered – A personal experience of poor customer service…
Island of dreams – the latest from Singapore
Building the better web site – a presentation on GovLoop
Holiday reading – a raft of publications from the 2020 Public Services Trust
The cutting floor – slashing government websites
July 2010
Insight in place – LGDC on Total Place and customer insight
Local 2 – another report on social media in local government
Where’s Watmore? – Ian’s back!
Gartner Open Government model – some open data thoughts
Social viability – an interesting report from Intel
Governing Electronically – a new book by Paul Henman
The technicist manifesto – a response to MLF
The opening of Australia – Open data in Australia
Gov 2.0 in Germany – Another Schellong paper
Out of focus – a review of focus groups
The maturing Internet – users are getting older!
Portuguese e-government – what’s happening there
August 2010
United by e-government – the east learning from the west
Citizen engagement – who should hold the data?
A lesson in efficiency – Civica on outsourcing
E-egg on government face? – how not to crowdsource
Gov 2.0 strikes again – a new publication from KPMG
Open data foresight – where do we publish open data?
Visions of the ideal – e-democracy?
The UN and accessibility – an academic study of international accessibility
Council web costs – how FoI requests rate the web channel!
Digitising the Job Centre Plus – a useful report from the UK DWP
Rude behaviour – organizational culture matters!
September 2010
e-participation – scorecard and wiki
ID Cards – should we or shouldn’t we?
Measuring social media – some more ideas!
Timetables – open transport data
A facelift for the pig – post-bureaucratic hogwash?
The dilemma of social media – two new reports about it
Community development – a new report from the CDF
Getting satisfaction – a new report from China
No contact – No more Contact Council
Social skeptics – social capital or not?
If you build it… – Social media as a research tool
October 2010
Bubbling under – e-partipation questions
Marathon not a sprint – a blog about Singapore
KISS – keeping service measurement simple
E-trust – not in South Korea
Freedom of misinformation – open data publication
Canada waits – the latest from there
Local e-government – in Belgium, this time
E-couch potatoes – virtually democratic
Same old story – the CSR010 effect
As green as we appear – the Philip Green review
OASIS – the open source community web site
November 2010
It’s all over down under – NZ gets a government ICT strategy
We are the CHAMPS – CHAMPS2 business change methodology
E-exclusion – exclusion it is, for the moment!
Service energising – The Political Innovation weblog
Political Innovation – a link to a post on that weblog
Getting Customer Focused – it’s happening in Dubai
Another lesson from Canada – Biz teaches BIS the buis!
The crowd in the cloud – Andrea hits a nail on the head
Let’s start a petition – e-petitions and DirectGov
Internet poverty – the latest UK statitics
Fix the web – positively improving accessibility
December 2010
Channelled thinking – to Surrey & other homes of good practice
CitizenSpace – a tool from DeLib
A change man – Prof. Jim Norton
Blogging for academia; writing for citizens
Government data done well – TBL’s five star model
An inaccessible world? – Web site accessibility still poor
This document has been archived – where are the standards?
The government IT strategy awaits… – looks like a long one!
We-government – Two differing strategies, plus a missing one!
The learning government? – A fresh breath of air from Air Canada
Learning government – Philip Virgo blog on Universal Credit
Avoiding past mistakes – a response to the PASC
January 2011
Happy New Year – Andrea’s top 10 of 2010
2010 in Review – WordPress’s analysis of the Great E-mancipator
Why benchmark? – The EC 2010 review
Semantic web – a new chapter in the story
Engagement advice – from California
Brave old world – Evgeny Morozov’s new book
Competition – a new blog at DMU
Citizen perspectives on engagement – are we doing it right?
Social media and councils – the point is? – doing it with good intentions?
On common ground – open applications development
The delusion of e-democracy – no change to democracy
E-government costs – reports from the USA
February 2011
Lies, damned lies – employing statistics
Social Media – Good & bad – the empowered era
Social Mediation – long live libraries
Digital agenda – Mario asks for one
E-forms – Webcredible’s guide to
Online political campaigning – engaging with citizens
Government communications – a presentation
Web 3.0 – horizon scanning
Better late than never – NAO report
Cloudsourcing – why G-cloud is right
Crowdsourcing US-style – a new app on the block
How not to encourage e-government – an example
Using the data – a new site to help
March 2011
Better served – A Socitm report and reality
The scores are published – so? The latest EU e-gov report
Facebook – is it for government
Improved thinking – A new IfG report
Routemap to 2015 – The local services ICT routemap consultation
How green is my cloud? – G-cloud and green ICT
Presenting the evidence – PASC video
Email’s the best – better than social media
Citizensourcing – a tale of New York
Public consultation – a paper on it
More evidence to PASC – Socitm’s turn
Parallel world – another researcher
April 2011
What? more PASC – Ian Watmore’s turn
Government ICT Strategy – a short review
Click on – BBC Radio 4 guide to crowdsourcing
Digital Deca – Ten tips on the web
Transforming government – a new report from OASIS
e-government & e-commerce – an academic view
Anniversary – blogging birthday
Healthy cloud – medicine and the cloud
Real codesign – Charles Leadbeater article
Public engagement – two reports about it
Dirty old cloud? – Greenpeace on the warpath!
May 2011
Leaner & Greener – a report on ‘lean’
Behaviour change – a NLGN report
Alternative vote – on websites
The social medium – a view from GovLoop
History lesson – two stories from the past
Channel manoeuvres – two new reports
Unpicking history – Adult care
Circles within circles – an IBM report links to an acquaintance
Opening government – a few more publications on the topic
EU targets – back on them again…
June 2011
Website costs – old story, new twist?
How to – howto.gov
Semantic Community – a sandbox for openness
Cyberutopianism – Morozov and Curtis considered
Uncivil service – HMRC performing poorly
Uncivil service – Part 2 – ongoing saga
Internet discussions – does e-participation work
Really open government – Iceland should be in the news
Open government, really? – Beth Noveck in Canada
Customer Service Guidance – lots of it
Less e-paper – latest from Singapore
July 2011
Annual surveys – a ClickTools report
Same Old Mistakes – WEF report
Getting on – a report on older users
Social Impact Analysis – another academic school
Communications & Trust – lessons from the North West Frontier
Measure the Outcomes – PASC report
Enter the gamma – alpha.gov.uk’s accessibility
Misplaced trust – a paper on the topic
Older & offline – the Fujitsu report
Web age – looking academically
PASC reporting – conclusions of the PASC
August 2011
Critically acclaimed – CBI report
Public value? – A paper from New York
Open, and better data – is open data all its made out to be?
Open data or what? – another critique
Government productivity – a study from the LSE
Complaints Management Best Practice – research from CDC
Model Network – the PSN?
Social Media Mining – how it can be wrong
How much more involvement? – A ResPublica report
September 2011
Green cloud – another view on cloud’s greenness
The list grows – list of companies with satisfaction measurement apps
It works both ways – bi-directional open data
Understanding social media – a blog post & a paper
Public Information Management – what is e-government?
Modern days – need modern ethics
Faceache – Do social media create revolutions?
About face – Analysing social media
Social media guidelines – plenty out there
October 2011
E-government study 1 – the first of a series of reviews
E-government study 2 – One from Wales
E-government study 3 – one from Germany
Open source cloud – is it or isn’t it?
Open and shut cloud – some differing opinions
Is government a platform – a Tim O’Reilly paper considered
Digital exclusion by default -a DWP research paper
Social Service – an LGiU paper
Cool crowdsourcing – innovation in the US
November 2011
California dreamed – egovernment below state level
Top ten priorities – Another from the US
E-rules – is e-rulemaking out of fashion?
Tell us how – the Cabinet Office crowdsources
Safegov – a new website about cloud
Data matching – addresses and names
Irish Times – more Irish lessons
Pan-European Egovernment – 6th Ministerial Conference
Neighbourhood Networks – a report on them in the UK
Goss Social Media Survey – what it says
December 2011
Government Web 2.0 in Canada – and elsewhere
Parlour Games – Mike Bracken speaks
Government Data Service Launch – Mike Bracken speaks again
E-directive – as opposed to an EU one
Democratic accountability – a paper on the topic
Directgov – the NAO report on the site
Evil crowdsourcing – the subliminal side
Six months on – NAO report on the UK Government IT Strategy
Broadband and the economy – A US report
January 2012
A Digital Agenda – the EU 6 month review
Austere academia – an LSE report
Keep taking the tablets – a usability report
Digital participation in Scotland – a report and its summary
Not rocket science – bad practice in BC
Keep it stupid, simple – Another PAC report
Participating in a democracy – a recent debate
Rescuing policy – Dan Lenihan’s book
Up down under – comparitive reviews
Ninging up York – a community consultation
February 2012
Open Data Manual – the manual and more
New Democracy – Greece, old & new
Evaluating Citizen Participation – a new IBM publication
Acronym Wars – fun in the EU
Unsubscribe – trying to dump spam
The ‘Green’ Emancipator – on video
Linked Open Data – some more sources
Open Sores – on Open Source
E-government tightrope – News from NZ
The Inbox – measuring email
Cloudy Days – who’s not playing?
CONsultation – Tell Us How & GeniUS
March 2012
Complexity – Government has too much
Open warfare – more opinion on open
Open by design – …and yet more
United we fall – the 2012 UN report
Data Dividend – the Demos report
Scotland the Brave – the McClelland Report
Good Practice? – A DWP report/website
Molten Cloud – A health warning
Yes, minister – the budget
Facing our Future – the New jersey view
April 2012
Accountancy Age – how it doesn’t add up
Open the data Maude – the revolution will not be about open
A cloudy outlook – why we need to plan
Top Management Team – new Socitm report
Clicktivism – does social media do it?
Comment on this post – who does what?
Channel choice – Canadian services
Civic engagement – Comparing two papers from the USA
Democratic Demands – more to social media
What is ‘open government’? Andrea di Maio and the OGP
Implementing transparency – open government and the NAO
May 2012
Irish ways – the latest Irish e-government strategy
A digital nation – Canadian report on web usage
Good progress – G-cloud is making
The design method – a good blog
The election result will not be Tweeted (in advance) – a review of the research
Social media and revolutions – a Libyan view
Inclusive online community engagement – a new US report
GovSM – a wiki on social media
Six stage digital engagement – the easy view
Digital urban spaces – an RSA view
IBM take on BYOD – will it be cheaper?
Lost in Poland – e-government there
The failure of IT reform – it takes more than technology
Hearing loop? – New NAO report
Digital entitlement – what is the digital divide?
Open record ethics – managing the cost
Gold plating – a report from Consumer Focus
Is data.gov.uk transparent? – a second opinion
Can channel shift be forecast? – someone seems to think so…
July 2012
Five star rating – the new open data white paper
Social media mischief – messing in Mexico
Youth and social media – a new report from the US
What’s the big idea? – Policy Exchange on big data
Communicate – learning from Leahy
Counting the cost – Realities of channel shift
Storm cloud – weather resilience and the cloud
Social voting – via Facebook?
Streaming the meme – what next for socia media
Less skeptical on social media – a good guide
Voter ID – how to stop people voting
August 2012
Social media and customers – another view
Transparent e-gov – a UK PAC report
Opening the data – an open data critique
Daring to be truthful – a report on new media
Customer avoidance – HSBC setting an example
Performance standards – A paper by Colin Talbot
Social local – a study of loval government social media
Generation Y e-government – Australia looks to video
Open data is a means – Ovum report
Listen to customers not big data – just do it!
September 2012
Policing – systems thinking style
Hyperlocal encouragement – Six tips for hyperlocals and others
Local Government Data Service – Chatter on the Internet
Social Media Fantasy – A Finnish report
Central resource – Audit Scotland criticise
Open but closed – open government in the Emirates
Shared practice – shared services?
Universal Chaos – in the Houses of Parliament
Key areas of attention remain – in US .gov sites
Simple things? – maybe not so simple
October 2012
Digital by diktat – questioning digital by default
The vital need of criticism – constraining ideology
Ideas cannot digest reality – Seeing like a State
Lies, damned lies – a cheap alternative to open data
E-government disaster – emergency web site
Digital by diktat 2 – a pop at the private sector
How hard can it be? – nPower’s sluggish website
The g-cloud of unknowing – a paper being published
Pakistan – watch this space – social media in Pakistan
Irish eyes on the USA – looking at their e-government
Quoting the obvious – can Google teach us anything?
Big problem – technology is not the answer
November 2012
Ecosystem – misuse of the word
Social media in a disaster – some practical guidance
e-voting – the current debate
Anti-social media – a little infographic
My identity – the DWP and identity
Local government digital service – a riposte
December 2012
Like a Virgin – a moan!
